Refund policy

Return & Exchange Policy

At Petit Matelot, we want you to love every purchase. If something isn't quite right, we're here to help.

Returns & Exchanges

We accept return or exchange requests within 3 days of receiving your order.

To be eligible, items must be:

  • Unworn and unused

  • Unwashed

  • In their original condition

  • With all original tags attached

  • Returned in their original packaging

Items that do not meet these conditions may not be accepted.

Exchanges

We're happy to exchange items for a different size, color, or another available product, subject to stock availability.

If your requested item is unavailable, we'll help you find a suitable alternative.

Refunds

We do not offer refunds for change-of-mind purchases.

Instead, eligible returns may be exchanged for another item or issued as store credit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and photos of the item.

We'll cover all shipping costs and arrange a replacement or exchange at no additional cost.

How to Request a Return

To request a return or exchange, please contact us within 3 days of receiving your order by:

Please include:

  • Your order number

  • The reason for your request

  • Photos if the item is damaged or incorrect

We'll guide you through the next steps as quickly as possible.

If you have any questions about your order, don't hesitate to reach out—we're always happy to help.